Shipping Policy & Terms of Sale

Shipping Policy

ALASKA, HAWAII, AND PUERTO RICO shipping addresses: Please contact us for shipping options.

APO (MILITARY) shipping addresses: Please contact us for shipping options.

CANADA AND MEXICO shipping addresses: Please contact us for shipping options. Please note that the carrier will charge you any applicable duties and taxes plus a "brokerage fee" at the time of delivery, which covers customs clearance. This fee will be your responsibility.

· **International Customers: Please contact us for shipping options.

· P.O. Boxes: We cannot ship to P.O. Boxes.

Availability & Shipping Time

· In-Stock items that are ordered by 12pm Eastern time*** will ship same-business-day. In-stock items ordered after 2pm EST will ship the next business day.

· Fraud Screening: Please note that for security purposes and customer protection, there may occasionally be a shipping delay for orders with differing shipping and billing addresses so that the cardholder identity can be verified.

· Holidays: *** We are closed and do not ship on the following days: Memorial Day, Fourth of July, Labor Day, Thanksgiving Day & the following day, Christmas Eve & Christmas Day, New Years Eve and New Years Day, additionally some locations will be closed on Presidents Day. Please note we may also be closed on some days prior to or after these holidays. Please call to inquire about specific holiday hours.

· Items marked as "Usually ships in X business days" drop ship directly from their respective suppliers.

· Ordering large quantities of “in stock” items: Please email us at info@e-tplastics.com or call us between 8am and 5pm Eastern time, Monday to Friday, to confirm availability.

· Orders containing both in-stock items and backordered items: We may be able to do partial shipments upon request; however, partial shipments may incur additional shipping charges.

· Estimated Delivery Times are just estimates, they are not guaranteed. Please note that we cannot be held responsible for delays on the part of the shipping carrier or for delivery address problems*.

Estimated delivery times do not include weekends or holidays. *If any customer action, such as providing an incorrect address or refusing a shipment, results in additional shipping fees, those fees are the responsibility of the customer.

· Missing or Damaged Items: Upon receiving any packages and or materials, please immediately check the contents against the packing slip and your order acknowledgement. Carefully go through all packing materials to be sure you do not accidentally throw away any items from your order. Missing or damaged items must be reported within 10 business days. We will not be responsible for anything reported after that time. Reports of damaged items must include photographs.

Estimated Delivery Times for UPS Ground Shipments of In-Stock Items

Service Map colors may vary due to differences in hardware and software. This map is a general representation of UPS Ground transit times. For service availability and to calculate the delivery time for a package shipped between a specific origin, please contact us.

*If any customer action, such as providing an incorrect address or refusing a shipment, results in additional shipping fees, those fees are the responsibility of the customer.

Terms of Sale

· All pricing, availability, and product specifications are subject to change at any time without notice.

· We do not warrant that all information on our website is free from error. While we try to ensure that information our site is complete and accurate, there may be errors or omissions. We reserve the right to cancel orders submitted with erroneous information, and will notify you of changes that need to be made so that your order can be processed and shipped.

Return Policy

To return any material notice must be given via email to Info@e-tplastics.com within 15 days of item receipt. Returns are subject to a 25% restocking fee and shipping costs will not be refunded. Returns must be accompanied by a receipt or order confirmation. Returned items must be in original packaging as shipped, and subject to inspection before a refund is issued.